Refund Policy 

## Refund Policy

Cancellation & Refund Policy Last updated on 28-06-2024 13:33:32 SENSE SHAREMARKET believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. • SENSE SHAREMARKET does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the SENSE SHAREMARKET, it’ll take 16-30 Days days for the refund to be processed to the end customer. 

### Introduction

At Sense Share Market, we strive to provide our customers with high-quality educational resources, market analysis, and trading tools. We want you to be satisfied with your purchase. However, if you are not completely happy with your purchase, we are here to help. This Refund Policy outlines the terms and conditions under which refunds may be issued.

### 1. General Refund Policy

- **Eligibility for Refunds**: To be eligible for a refund, you must request it within 15 days of the purchase date. Your request must include a valid reason for the refund.

- **Non-Refundable Items**: Certain products and services may not be eligible for refunds. These include:

  - Digital products that have been downloaded.

  - Services that have already been rendered.

  - Subscription fees that have been partially used.

  - Offline Courses which have been scheduled for 30 Days or  attended minimum one day .

  - Courses can be switched  from offline to online with  other services which lies in the domain with no refunds .

### 2. Refund Process

To request a refund, please follow these steps:

- **Contact Us**: Send an email to [sensesharemarket@gmail.com] with your order number, the product or service you wish to refund, and the reason for the refund request.

- **Review**: Our team will review your request and contact you within 5 business days with a decision.

- **Approval**: If your refund is approved, we will process it within 90 business days. The refund will be issued to the original method of payment.

### 3. Subscription Refunds

For subscription-based services:

- **Cancellation**: You may cancel your subscription at any time. If you cancel within the first 3 days, you may be eligible for a full refund.

- **Partial Refunds**: After the first 30 days, no partial refunds will be issued for the remaining subscription period.

### 4. Course and Workshop Refunds

For online courses and workshops:

- **Refund Eligibility**: If you are not satisfied with a course or workshop, you may request a refund within 14 days of purchase, provided you have not completed more than 20% of the course or attended more than one workshop session.

- **Non-Eligibility**: Refunds are not available for courses or workshops that have been completed or for missed live sessions.

### 5. Digital Products Refunds

For digital products such as e-books, guides, and trading tools:

- **Refund Eligibility**: Refunds may be requested within 7 days of purchase, provided the product has not been downloaded or used.

- **Non-Eligibility**: Digital products that have been downloaded or accessed are not eligible for refunds.

### 6. Exceptional Circumstances

We understand that exceptional circumstances may arise. If you believe you have a unique situation that warrants a refund outside the standard policy, please contact us at [contact@sensesharemarket.com](mailto:contact@sensesharemarket.com). We will review your case and provide a response.

### 7. Contact Us

If you have any questions or need further assistance with your refund request, please contact us:

- **Email**: [contact@sensesharemarket.com](mailto:contact@sensesharemarket.com)

- **Contact Form**: [www.sensesharemarket.com/contact]

- **Mail**: Sense Share Market, [Your Address], India.

### 8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Please review this Refund Policy periodically for updates.

Thank you for choosing Sense Share Market. We value your business and are committed to ensuring your satisfaction with our products and services.